Are you passionate about delivering exceptional service and eager to make a positive impact? We are seeking a dedicated Customer Care Officer to be the primary point of contact for our valued clients. In this pivotal role, you will ensure a seamless and supportive experience for all inquiries, contributing directly to client satisfaction and retention.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat efficiently and professionally.
• Provide accurate information regarding services, and policies of the company.
• Resolve customer complaints and issues promptly, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely and effective resolution of customer concerns.

Qualifications

• G.C.E. A/L qualification or equivalent.
• Excellent verbal and written communication skills in English and Sinhala.
• Proficiency in using Microsoft Office (Word, Excel).
• Ability to work effectively in a fast-paced, customer-focused environment.

Skills

• Active Listening
• Empathy
• Problem-solving
• Communication
• Time Management
• Adaptability
• Teamwork