Customer Service Coordinator / Sales Support Executive

Working Conditions & Benefits

• Working Days: Monday to Friday
• Working Hours: 8.00 AM to 5.00 PM
• Lunch provided
• Eligible for Medical Coverage upon confirmation
• Eligible for Accidental Insurance Coverage

Job Summary

We are seeking a proactive and detail-oriented Customer Service Coordinator / Sales Support Executive to support customer operations, order management, reporting, and cross-functional coordination. The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to work effectively with multiple departments to ensure smooth business operations and customer satisfaction.

Key Responsibilities

• Manage customer communications and provide timely coordination for inquiries, orders, samples, and service requirements.
• Provide operational support for key accounts through order monitoring, customer updates, reporting, and coordination of customer-specific requirements.
• Prepare sales reports, budgets, forecasts, and management reports.
• Support demand planning, inventory reviews, import coordination, and sales forecasting activities.
• Coordinate customer sample requests and deliveries, liaising with external carrier partners to ensure smooth delivery processes.
• Support customer order processing, export coordination, and delivery follow-ups by working closely with Sales, Supply Chain, Finance, and Logistics teams.
• Manage compliance documentation, including MSDS, TDS, certificates, and renewal activities.
• Liaise with internal departments to fulfill customer requirements and ensure accurate documentation and timely responses.
• Maintain high standards of customer service and operational efficiency.

Candidate Profile

• Qualification in Sales & Marketing, Business Administration, or a related field.
• Qualification in Chemistry will be an added advantage.
• 2-3 years of experience in customer coordination, customer service, or sales support.
• Strong proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Outlook.
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail with a customer-focused approach.
• Good practical judgment and a strong sense of responsibility.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.