Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Monitor and respond to customer service inquiries, ensuring prompt and effective resolution of issues.
• Liaise with internal teams (Sales, Operations, Logistics, Finance) to follow up on customer requests and resolve service‑related problems.
• Coordinate with Airlines and Shipping Lines for smooth operations.
• Prepare weekly reports for management.

Qualifications

• Best results in A/L and Diploma or Degree in Marketing.
• Age between 25–40.
• Participation in “CS Excellence” workshop programs is an added advantage.
• Minimum 1 year of experience in a relevant capacity.
• Basic computer handling skills with proficiency in MS Office.

Skills Required

• Ability to multitask and work under pressure.
• Familiarity with ERP systems or similar platforms.
• Strong teamwork and communication skills.