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Assistant Manager, Operations
1
On-site
3
88 Applicants Applied
Expires on: Jun 18 2026
Operations & Administration
Rajagiriya, Sri Lanka
Ref. No 00007359
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Job Description
HotJobs is searching for a dynamic Assistant Manager, Operations to oversee and optimize the day-to-day operations of HotJobs. This role will ensure smooth platform operations, support internal teams, and enhance overall efficiency to deliver a seamless experience for both employers and job seekers.
Key Responsibilities
- Oversee daily operational activities of the platform and ensure smooth functioning
- Monitor job postings, employer accounts, and overall platform quality
- Coordinate with Business Development, Customer Support, and Product teams
- Identify operational gaps and implement process improvements
- Ensure timely resolution of client and user issues
- Track and analyze operational performance metrics and KPIs
- Support onboarding of new employers and ensure a smooth activation process
- Assist in planning and executing operational strategies and initiatives
- Maintain documentation of processes, workflows, and best practices
Requirements
- 2–3 years of experience in operations, preferably in a digital platform, marketplace, or tech environment
- Strong organizational and problem-solving skills
- Ability to manage multiple tasks and stakeholders simultaneously
- Experience in process improvement and workflow optimization
- Good understanding of customer experience and service delivery
- Strong communication and coordination skills
Educational Qualifications
- Bachelor’s degree in Business Administration, Management, Operations, or a related field
- Professional qualifications in Operations or Project Management will be an added advantage
Key Skills
- Operations Management
- Process Improvement
- Stakeholder Coordination
- Problem Solving
- Data Analysis & Reporting
