HotJobs is searching for a dynamic Assistant Manager, Operations to oversee and optimize the day-to-day operations of HotJobs. This role will ensure smooth platform operations, support internal teams, and enhance overall efficiency to deliver a seamless experience for both employers and job seekers.

Key Responsibilities

• Oversee daily operational activities of the platform and ensure smooth functioning
• Monitor job postings, employer accounts, and overall platform quality
• Coordinate with Business Development, Customer Support, and Product teams
• Identify operational gaps and implement process improvements
• Ensure timely resolution of client and user issues
• Track and analyze operational performance metrics and KPIs
• Support onboarding of new employers and ensure a smooth activation process
• Assist in planning and executing operational strategies and initiatives
• Maintain documentation of processes, workflows, and best practices

Requirements

• 2–3 years of experience in operations, preferably in a digital platform, marketplace, or tech environment
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and stakeholders simultaneously
• Experience in process improvement and workflow optimization
• Good understanding of customer experience and service delivery
• Strong communication and coordination skills

Educational Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, or a related field
• Professional qualifications in Operations or Project Management will be an added advantage

Key Skills

• Operations Management
• Process Improvement
• Stakeholder Coordination
• Problem Solving
• Data Analysis & Reporting