Job Purpose

The Branch Manager is responsible for overseeing the overall operations, sales performance, staff management, customer relationship management, and business growth of the assigned branch. The role requires strong leadership, operational efficiency, strategic planning, and achievement of branch sales and profitability targets while ensuring compliance with company policies and procedures.

Key Responsibilities

Branch Operations

Manage the day-to-day operations of the branch efficiently and professionally.

Ensure smooth coordination between sales, customer service, and administrative functions.

Maintain proper operational procedures and company standards.

Sales & Business Development

Drive branch sales performance and achieve assigned revenue targets.

Develop and implement branch sales and marketing strategies.

Identify new business opportunities and market expansion initiatives.

Monitor market trends, competitor activities, and customer preferences.

Staff Management & Leadership

Lead, supervise, motivate, and develop branch staff.

Conduct staff performance evaluations and monitor KPIs.

Ensure discipline, teamwork, and professional conduct within the branch.

Provide guidance and training to improve staff performance.

Customer Relationship Management

Build and maintain strong relationships with clients, investors, and business partners.

Ensure high levels of customer satisfaction and service quality.

Handle customer complaints and resolve operational issues effectively.

Reporting & Compliance

Prepare and submit regular operational and sales reports to management.

Ensure compliance with company policies, procedures, and regulatory requirements.

Maintain proper branch records, documentation, and confidentiality.

Qualifications & Experience

Passed GCE A/L examination.

Diploma or Degree in Management, Marketing, Business Administration, or related field will be an added advantage.

Minimum 2 years’ experience in branch management, sales management, or team leadership.

Experience in sales, finance, agriculture, plantation, or investment sectors will be advantageous.

Skills & Competencies

Strong leadership and people management skills.

Excellent communication and interpersonal skills.

Strategic thinking and problem-solving ability.

Sales and negotiation skills.

Ability to work under pressure and achieve targets.

Good analytical and reporting skills.

Computer literacy and digital communication skills.

Key Performance Indicators (KPIs)

Achievement of branch sales targets.

Branch profitability and growth.

Staff performance and retention.

Customer satisfaction levels.

Compliance with operational standards and reporting timelines.

Working Conditions

Full-time position.

Requires travel for business development and branch supervision activities.

Performance-based working environment.