Receptionist (W35Y68YW)

Role Overview

We are seeking a professional and well-presented Receptionist to manage front office operations, welcome visitors, handle calls, support administrative tasks, and ensure a positive first impression within a banking environment.

The selected candidate will be responsible for managing reception duties, coordinating visitor interactions, supporting internal teams, and maintaining a professional and organized front office area. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle day-to-day front office responsibilities with professionalism.

Key Responsibilities

Front Office & Reception Management

• Welcome visitors, clients, and stakeholders in a professional and courteous manner.
• Manage reception area operations and ensure the front office is clean, organized, and presentable.
• Answer, screen, and direct phone calls to the relevant departments or personnel.
• Handle general inquiries and provide accurate information where required.
• Maintain visitor records and support access coordination as per internal procedures.

Administrative Support

• Support day-to-day administrative tasks required by the office.
• Assist with document handling, correspondence, and basic record maintenance.
• Coordinate with internal teams to support smooth office operations.
• Manage incoming and outgoing mail, courier coordination, and related documentation.
• Support meeting room coordination and visitor arrangements when required.

Customer Service & Communication

• Provide a professional and friendly experience to all visitors and callers.
• Communicate clearly in English and Sinhala.
• Use Tamil language skills where required to support customer and visitor communication.
• Maintain confidentiality and professionalism when handling information.
• Escalate inquiries or concerns to the relevant team members promptly.

Candidate Profile

• Minimum 2–3 years of experience in reception, front office, customer service, or a similar role.
• Experience in a banking, financial services, corporate, or customer-facing environment will be an added advantage.
• Excellent communication skills in English and Sinhala.
• Tamil language skills will be an added advantage.
• Pleasant personality with a professional appearance and attitude.
• Strong interpersonal and customer service skills.
• Good organizational and coordination abilities.
• Ability to handle calls, visitors, and administrative tasks efficiently.
• Computer literacy and basic knowledge of MS Office will be preferred.
• Ability to maintain confidentiality and work in a professional banking environment.