Team Manager (4R8Y7557)

Role Overview

We are seeking an experienced and detail-oriented Team Manager to lead operational teams within an IT/BPM environment, with a focus on data extraction, quality control, team performance, and process excellence.

The selected candidate will be responsible for managing team performance, ensuring quality standards, supporting medical document summarization-related operations, monitoring productivity, and driving continuous improvement. This role requires strong team management skills, attention to detail, analytical capability, and experience in managing operations in a structured delivery environment.

Key Responsibilities

Team Management & Operational Delivery

• Lead and manage daily team operations to ensure smooth workflow and timely task completion.
• Monitor team productivity, performance, and adherence to operational standards.
• Allocate work effectively and ensure deliverables are completed within required timelines.
• Support team members in resolving process-related queries and operational challenges.
• Maintain a disciplined, performance-driven, and collaborative working environment.

Quality Control & Process Accuracy

• Ensure quality control and assurance standards are maintained across assigned tasks.
• Review outputs to ensure accuracy, completeness, and compliance with process requirements.
• Identify quality gaps and implement corrective actions where needed.
• Support continuous improvement initiatives to enhance process efficiency and output quality.
• Maintain high attention to detail across data extraction and document processing activities.

Medical Document Summarization Support

• Oversee activities related to medical document summarization and data extraction.
• Ensure team members follow required guidelines, process standards, and documentation practices.
• Support training and knowledge-sharing related to medical document review and summarization processes.
• Monitor accuracy and consistency of outputs in line with project expectations.

Team Development & Training

• Coach, guide, and mentor team members to improve performance and capability.
• Identify training needs and support skill development within the team.
• Conduct regular feedback sessions and performance discussions.
• Encourage ownership, accountability, and continuous learning among team members.

Reporting & Stakeholder Coordination

• Prepare and maintain performance updates, quality reports, and operational summaries.
• Coordinate with internal stakeholders to ensure smooth project delivery.
• Escalate issues, risks, or delays to relevant parties when required.
• Support management with accurate updates on team performance, productivity, and quality.

Candidate Profile

• Minimum 2–5 years of experience in team management, operations, BPM, data processing, or a similar role.
• Previous experience in a similar team management capacity is preferred.
• Experience in Quality Control / Quality Assurance will be an added advantage.
• Experience in medical document summarization will be an added advantage.
• Training or certification related to process management, quality, medical documentation, or operations will be preferred.
• Strong team management, coaching, and people-handling skills.
• Excellent attention to detail and analytical skills.
• Strong communication and coordination skills.
• Ability to work under pressure and meet operational deadlines.
• Ability to manage performance, quality, and productivity in a structured work environment.
• Good computer literacy and proficiency in MS Office