Job Summary

We are seeking a proactive and detail-oriented Mid-Level Business Analyst to join our product and delivery team. The ideal candidate will have hands-on experience working on multiple cloud-based SaaS software projects and will play a key role in bridging business needs with technology delivery. This role requires strong skills in product discovery, market research, requirements gathering, documentation, and agile delivery support.

Key Responsibilities

Engage with customers, product owners, and end users to brainstorm, elicit, analyse, and document business and system requirements.
Translate high-level business needs into clear and structured Functional Requirement Documents (FRDs), user stories, process flows, and supporting artefacts.
Collaborate closely with product owners, delivery teams, designers, QA engineers, and developers to ensure requirements are understood and implemented correctly.
Support product discovery activities, including competitor analysis, user research, market research, and feature validation, to contribute to product roadmap planning.
Define clear, testable, and measurable acceptance criteria for user stories and feature requirements.
Facilitate requirement workshops, stakeholder discussions, backlog grooming sessions, sprint planning, reviews, and retrospectives.
Ensure requirements are broken down into deliverable increments aligned with Scrum and agile delivery practices.
Work with technical teams throughout the SDLC to clarify requirements, resolve ambiguities, and support successful delivery outcomes.
Assist in prioritisation of features and backlog items based on business value, customer needs, and product strategy.
Use Jira and related SDLC/project management tools to manage requirements, track progress, and maintain traceability across delivery stages.
Support testing and UAT activities by validating implemented features against defined requirements and acceptance criteria.

Required Skills and Experience

Proven experience as a Business Analyst in multiple cloud-based SaaS software projects.
Demonstrated experience in requirements gathering, stakeholder workshops, and converting business needs into FRDs and user stories.
Proven ability to work closely with customers, product owners, end users, and technical delivery teams.
Experience in product discovery, market research, and contributing insights to product roadmap discussions.
Strong experience in defining acceptance criteria and supporting successful feature validation.
Practical, hands-on experience working within Scrum/agile delivery environments.
Strong working knowledge of Jira and other SDLC/project collaboration tools such as Confluence, Azure DevOps, Trello, or similar platforms.
Good understanding of software development lifecycles, system integration concepts, and SaaS product delivery models.
Strong analytical thinking, communication, facilitation, and documentation skills.

Desirable Experience

Experience working with HR systems, recruitment platforms, payroll systems, employee management solutions, or other HR technology products.
Exposure to workflow-based systems, customer-facing portals, or enterprise platforms.
Experience in creating wireframes, process maps, use cases, or workflow diagrams.
Familiarity with UAT coordination and release support.

Qualifications

Bachelor’s degree in Business, Information Technology, Computer Science, Software Engineering, or a related field.
Relevant BA, Agile, or Scrum certifications would be an advantage.

Personal Attributes

Strong communicator with the ability to engage both business and technical stakeholders.
Structured, organised, and highly detail-oriented.
Able to challenge assumptions constructively and think from both customer and product perspectives.
Collaborative, adaptable, and comfortable working in fast-paced agile environments.
Commercially aware and capable of contributing beyond documentation into product thinking.

Preferred Outcome for the Role

The successful candidate will help ensure that business needs are accurately understood, prioritised, and translated into actionable delivery artefacts, while contributing meaningful insights to product strategy and roadmap evolution.