Sales Coordinator

Location: Ratmalana

Industry Preference: Packaging, Printing, Plastics, FMCG or Manufacturing

Responsibilities

• Receive and check customer purchase orders, confirming quantities, specifications, artwork, prices and delivery dates before they go to Production Planning.
• Enter orders, quotations and customer data into the ERP accurately, on the same day.
• Track every open order through to dispatch and follow up with Production Planning, Stores and Logistics.
• Handle customer queries on order status, deliveries, documents and samples. Flag delays early, with a revised plan agreed internally.
• Log customer complaints and follow them through with Quality until they are closed.
• Prepare quotations, proforma invoices, price lists and sample requests for the sales team.
• Prepare accurate weekly and monthly sales reports from the ERP for the Head of Sales and Sales Managers.
• Work with Production Planning, Quality, Stores, Logistics and Finance to keep every order on track.

Requirements

• 1 to 3 years in sales coordination, sales administration or order processing, ideally in packaging, printing, plastics, FMCG or manufacturing.
• Hands-on experience with an ERP or sales system such as SAP, Oracle, Microsoft Dynamics or IFS. This is essential.
• A degree in Business, Marketing, Management or a related field. A diploma in Marketing or Business Administration with strong ERP experience will also be considered.
• Strong Excel skills.
• Excellent written and spoken English.
• Knowledge of flexible packaging and print is a plus. We will teach you the rest.
• Living within easy reach of Ratmalana is an advantage.